How do I make an international return/exchange?
If you'd like to make a return, follow these 2 steps:
1. Please mail your items in their original packaging to:
5910 SEA LION PLACE
CARLSBAD CA 92010
2. Email us at firstname.lastname@example.org to give us a heads up that your return is on it's way.
We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.
Once we receive your return we will issue a refund to the original form of payment or a digital gift card with store credit will be emailed to you if your items returned were on sale at the time of purchase. Please note the original shipping cost will not be refunded. New merchandise that has not been washed, worn, altered, or soiled that are suitable for resale, may be returned for a refund or store credit within 30 days of purchase. All returns must be in the original packaging, with all tags attached, or they may be subject to a 20% restocking fee.
Any duty or taxes paid to return the product is the responsibility of the customer.
Sale items purchased during site wide seasonal sales where items are reduced in price (including the Anniversary Sale, end of season sales, and holiday sales) are eligible for an exchange or can be returned for store credit only via a digital gift card.
Clearance items are final sale and are not eligible to return.